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FAQ

To customers who wish to receive goods in Japan.

About the order

What is the minimum quantity for order?
You can purchase even one piece basically.
There is a possibility for you to be asked a certain quantity.
Can you deliver goods anywhere?
Yes, it is possible for you to receive goods even at the hotel and the airport.
① You are required to register and login.
② Enter the destination for delivery. You are required to let us know by inquiry form in case you wish to receive goods at hotel. Please enter the hotel name/address/phone number/name of the person for staying, the date and time for check out.
③ We ask Sagawa Express to deliver goods. Due to heavy traffic and bad weather deliveries may be delayed.
Can you cope with the tax-exempt?
Online shopping is not a subject for tax-exemption. It is charged with consumption tax (10%).
How to pay?
Credit card/Wechat pay/ Bank remittance can be used.
If you wish to pay by Wechat pay, you can pay at our Fukuoka head office.
After receiving the invoice, you are required to settle payment.
After the confirmation of your payment, we will inform you of the shipping schedule.
If you place an order after15:00(Japan time) from Monday to Thursday, You will receive the invoice on the next day.

If you order after 15:00(Japan time) on Friday, Saturday, national holiday in Japan, you will receive the invoice on following Monday or following day of national holiday.
Is it available to fix the date/time for receiving goods?
No, it is not available.
Wrapping service for gift is available?
You can contact us please.
To customers who wish to ship overseas

About the order

What is the minimum quantity for order?
You can purchase even one piece basically.
There is a possibility for you to be asked a certain quantity to order.

About payment

How to pay?
Credit card/Wechat pay/Bank remittance
If you wish to pay by Wechat pay, you can pay at our Fukuoka head office.
After receiving the invoice you are required to settle payment.
After the confirmation of your payment, we will inform you of the shipping schedule.
If you place an order after15:00(Japan time) from Monday to Thursday, You will receive the invoice on the next day.

If you order after 15:00(Japan time) on Friday, Saturday, national holiday in Japan, you will receive the invoice on following Monday or following day of national holiday.

About the destination to ship

Is there any limitation for shipping overseas?
It is not possible to ship goods which is regarded as a forbidden item to import in that country.
Click here for more information.
http://www.customs.go.jp/english/index.htm
Please be noted that there is a possibility that it will be changed without notice.

About how to ship

Please tell me the means of shipping .
We ship by International parcel post, and E.M.S.(Express mail service).
We can ship also by FedEx if you wish.

About shipping cost

Please tell me about shipping fee.
The shipping fee is set according to the gross weight of the order item and the destination.
After picking the favorable item and putting it in the cart, you can confirm the shipping cost of EMS by selecting the delivery country.
How long will it take from order to delivery?
It depends on the item.
①Item for limited quantity will be shipped within a few days after payment is confirmed.
②Order Item for Manufacturing will be shipped within 4weeks after confirmation of payment.
We will contact you before shipment.
You can check the delivery schedule of EMS at the following site.
http://www.post.japanpost.jp/cgi-charge/
Can I specify the delivery date and time?
No, it is not available.
I'd like to present it as a gift, but can you wrap it?
You can contact us please.
About event information
I would like to know about event information.
You can check it at the "Exhibition Notice" at the bottom of the page.
We will let you know before the exhibition by email after your member registration.