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Notation of Specified Commercial Transactions

Store Name SHIN-EI
Operation Manager Director Kenji Takahashi
■ Head Office
9-4 4-chome Tanotsu Higashi-ku Fukuoka City Fukuoka Prefecture
Large representative TEL 092-518-2002 / FAX 092-611-7223
■ Tokyo Branch
7-1 Ando Building 6F 2-chome Taito Taito-ku Tokyo
TEL 03-3839-6531 / FAX 03-3839-6535
■ Osaka Branch
3-4 SAKAI BUILDING 4F Minamisenba Chuo-ku Osaka City
Osaka Prefecture
TEL 06-6245-5511 / FAX 06 - 6258 - 3233
■ Nagoya Sales Office
15-6 Sakae Miyashita Building 5F 1-chome Naka-ku Nagoya City
Aichi Prefecture
TEL 052-222-7751 / FAX 052-222-7756
Contact Method TEL: 092-518-2020
FAX: 092-611-7234
E-mail address:
Business hour: 10: 00 ~ 17: 00
Payment Except for Goods Shipping fee and remittance charge etc.
* For more details please refer to " About Purchase ".
How to Order You can order by website, phone or fax.
Method of Payment
  • You can use credit card (JCB / VISA / Master).
  • Wechat Pay is available at Fukuoka head office and Tokyo (Akihabara) branch.
  • Cash on delivery post system( with conditions)
  • Bank Remittance (advanced payment only)
    You are required to pay the total amount of your order and shipping fee to our bank account.
    Please contact us about it. Please kindly bear the bank remittance charge concerned with yourself.
    Please check the fee at the payment bank.
  • * In detail please refer to " About Purchase ".
Payment Deadline
  • You can use credit card (JCB / VISA / Master) when you purchase goods.
  • · You are required to come to our Fukuoka head office or Tokyo branch with appointment within 7days after your order.
  • Bank remittance(advanced payment only) must be done Within 5 days after our confirming your order.
  • If your payment (or visit) is not confirmed within the above deadline, that order will be cancelled.
  • * for more details, please refer to " About Purchase ".
Delivery Time
  • When the shipment is ready, we let you know the shipment information by email.
  • As for the time for preparation please refer to " About Purchase ".
  • When we need more time due to problem of inventory or manufacturing circumstances, we will contact you as soon as possible.
  • For more details, please refer to " About Purchase ".
About Returned Goods/Exchange
· In case of defect and damage by some trouble
If there is defect or damage of the delivered goods, please inform us of it by e-mail , " Inquiry Form " or by telephone within 3 days after receiving goods.
We will exchange only when defects and breakage caused by accident during delivery or when wrong items are delivered by our mistake.
In the case of return/exchange due to customer's inconvenience
We do not accept Return and exchange by customer's inconvenience (mistake of ordering, change of decision after shipment).
In case of cancellation due to the customer's inconvenience after shipment or if you do not receive the goods within the storage deadline, the goods will be shipped back to our company. we keep money you pay and invoice you the expense for shipping back.
We do not accept return of goods , exchange of goods, refund for customer's inconvenience like as customs trouble.